Learn how to embrace new technology. Develop skills and expertise in Artificial Intelligence (AI), data science, programming, blockchain technology and more. Create the future with disruptive thinking and innovation.
This course will provide you with a broad introduction to the customer engagement capabilities of Microsoft Dynamics 365. You will become familiar with the concept of customer engagement and the customer engagement apps: including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course covers the curriculum required to write the MB-910 exam.
Who is this course for?
People who want to be exposed to the customer engagement capabilities of Microsoft Dynamics 365.
Prerequisites:
This course will provide you with a broad introduction to the finance and operations capabilities of Microsoft Dynamics 365. You will become familiar with the concept of enterprise resource management (ERP) and each of the finance and operations apps: Dynamics 365 Supply Chain Management, Dynamics 365 Finance, Dynamics 365 Commerce, Dynamics 365 Human Resources, and Dynamics 365 Project Operations. This course covers the curriculum required to write the MB-920 exam.
Who is this course for?
Students who want to be exposed to the finance and operational capabilities of Microsoft Dynamics 365.
Prerequisites:
This micro-credential provides learners tips and tricks on how you can use Microsoft 365 to streamline your workflow, with the long-term goal of going paperless. Use Microsoft 365 tools -- Outlook, To Do, Teams and OneNote -- in tandem to leverage its Artificial Intelligence (AI) and learn deep insights into how you work. Discover habits and apply recommendations to improve your productivity and well-being.